TERMS OF USE AND PERSONAL DATA PROTECTION POLICY
Welcome to our website. By accessing and using the services on this website, you agree to abide by the terms and policies below.
1. Data Collection and Storage
To best serve your needs, we collect the following information:
Types of information: Full name, email address, phone number, address, and other necessary information for the registration process.
Method of collection: Information is entered directly by you on the website.
Storage: All information is stored on our website system to clearly identify your requirements and provide corresponding services.
2. Purpose of Data Processing
We are committed to using customer information reasonably and thoughtfully for the following purposes:
Responding to customer requests and providing support services.
Sending customer care information, introducing new products, and promotional programs (if any).
Improving the quality of goods, services, and user experience.
Resolving disputes and preventing activities that violate Vietnamese law.
3. Rights of Data Subjects (Customers)
To ensure compliance with legal regulations (especially Decree 13/2023/ND-CP), you have the following rights regarding your personal data:
Right to know and consent: You have the right to opt out of providing certain information (however, this may affect the use of some features). Providing information is based on your voluntary consent.
Right to access and edit: You have the right to check, update, or request us to modify your personal information.
Right to withdraw consent and delete data: You have the right to request us to stop using or completely delete your personal information from the system at any time.
Right to complain: You have the right to provide feedback or complain about data security issues directly to us.
4. Information Processing and Sharing Procedures
We are committed to not selling or exchanging customer information with third parties for commercial purposes. Data is only shared in the following cases:
With customer consent: To implement collaborative promotional programs or provide delivery information to shipping companies.
Legal protection: When disclosure is consistent with the law or required by government agencies to protect our rights and property, as well as those of our users.
Process: Collection -> Storage -> Use for stated purposes -> Deletion/Destruction upon completion of the purpose or upon request.
5. Security Responsibilities
Our Responsibility: We will make every effort to protect your personal information and are committed to not intentionally disclosing information in violation of our agreement.
Your Responsibility: You are responsible for protecting your personal password, especially when sharing a computer. You must ensure that you log out of your account after using the service.
6. Third Parties and Links
This policy applies only to our website. It does not cover third parties that place advertisements or have links on our website. You should carefully review the privacy policies of those websites.
7. Contact Information
For any questions or requests regarding personal data rights, please contact:
Sun Groups Travel and Education Joint Stock Company
Hotline: 0904 700082 / 0329997863
Head Office: 808 Thien Loi Street, Le Chan Ward, Hai Phong City, Vietnam
Branch: 52 Le Duan Street – Ecoriver Urban Area – Tan Hung Ward – Hai Phong City – Vietnam
Email: [email protected]
